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Sometimes it is hard to know where to go for advice and support when your child or you are facing challenging times.  Below you will find information about support services for families and how to access them, either online or by telephone.

Please do contact your son or daughter's Year Leader to discuss any concerns you have, so that we can provide appropriate support in school. 

If you are aware of any services not included , please do let us know by clicking here.


Child Bereavement UK have advice on managing grief and local services.

Web: www.childbereavementuk.org

Cruse Bereavement Care Hertfordshire support the wellbeing of anyone aged 5 - 18 years who’s experienced the death of a loved one. Leave a message on their 24hr helpline and they will contact you back.

Tel: 01707 264 293; Web: www.cruse-hertfordshire.org.uk

Hope Again is the youth website for Cruse Bereavement Care—Nationwide. You can call their free helpline Mon - Fri from 9:30am - 5pm.

Tel: 0808 808 1677; Email: hopeagain@cruse.org.uk; Web: www.hopeagain.org.uk

Stand By Me offer children and young people in North Herts and Stevenage group work bereavement support, including children bereaved by suicide. Also offer advice to parents/carers and professionals working with young people.

Tel: 07469 255163; Email: info@stand-by-me.org.uk; Web: www.stand-by-me.org.uk

Domestic Abuse

Hertfordshire Domestic Abuse Helpline confidential, free helpline for anyone affected by domestic abuse, Mon - Fri 9am - 9pm, Weekends 9am —4pm.

Tel: 08 088 088 088

The Hideout is a website with advice and information about domestic abuse.

Web: www.thehideout.org.uk


Letchworth, Hitchin and Baldock Foodbank Food parcels for those in need. Mrs Howard Memorial Hall, Letchworth. Tue & Fri 10-2pm, Our Lady’s Scout Hall, Hitchin. Tue & Fri 10-2pm, St Mary’s Church Hall, Baldock. Tue & Fri 10-2pm.  Email: info@letchworth.foodbank.org.uk Tel: 07825 300 437

Ashwell Food Pantry Food pantry to support the local community. St Marys Church. Mon 9.30am - 5.30pm. Email: ashwellfoodpantry@gmail.com

Best Before Café Letchworth Surplus or unsold supermarket food is donated to the café & can be collected by residents for a small donation. The Garden Square Shopping Centre Tues 12.30 - 2.30pm & 5 - 6pm, Wed 12.30 - 2.30pm, Fri 12.30 - 2.30pm Email: bestbeforecafe@gmail.com Tel: 07904 108024

Codicote Food Bank Food parcels available for local residents in need. 119 High Street, Codicote. Wed 6 - 7pm. Email: codicotefoodbank@gmail.com Tel: 07507 295627

Feed Up Warm Up Hitchin Food Parcels provided across the district to those who need. The Scout Hut, Our Lady’s Church. 6 - 8.30pm. Email: feedupwarmup@gmail.com Tel: 07795 627492

Hitchin Food Rescue Hub Surplus or unsold supermarket food is donated to the hub & can be collected by local residents for a small donation. The Half Moon Pub, Thurs 9.30-11am. Email: hello@hitchinfoodrescuehub.uk

Hitchin Food Provision Team Provide supermarket vouchers for families with school age children who are struggling.  Email: foodprovision-hitchin@wilshere.herts.sch.uk

Ickleford Community Larder Offering essential food parcels and rescue food for local residents. St Katherine’s Church, Sunday 2-4pm. Facebook - Ickleford Community Larder

Letchworth Salvation Army Providing food to local residents. Norton Way North. Tues and Thurs 9.30 - 11.30am. Email: Letchworth@salvationarmy.org.uk Tel: 01462 677263

North Herts Children’s Centre Service Working with targetted families to provide food support
Tel: 0300 123 7572

Wilbury Community Café Surplus food from supermarkets available for collection for local residents. Currently running in Warren Close, Letchworth. Email: Eec6913@outlook.com

The Need Project Provide food parcels & essential items to people who are struggling financially
Email: admin@theneedproject.co.uk Tel: 07952 765302

Royston Foodbank Food parcels provided for those in need.  Evangelical Church, SG8 5HJ. Weds & Sat 9am - 11am. Email: pastor@roystonevangelicalchurch.com Tel: 07999 538961


Hertfordshire Young Homeless offer advice and practical support such as; family mediation, and host families, for 16 - 24 year olds who are homeless or worried they might become homeless.

Tel: 0800 0355 775; Web: www.hyh.org.uk


Gamblers Anonymous provides support for gamblers and their friends and/or family.

Web: www.gamblersanonymous.org.uk

Hertfordshire Citizens Advice offer guidance on debt and money, benefits, housing and legal matters. Find your closest centre on the website.

Web: www.hcas.org.uk

National Debtline provide advice for managing any debts you might have through a free helpline open Mon - Fri 9am - 8pm, Sat 9:30am - 1pm.

Tel: 0808 808 4000; Web: www.nationaldebtline.org

Relationship Difficulties

Hertfordshire Young Homeless offer advice and practical support such as; family mediation, and host families, for 16 - 24 year olds who are homeless or worried they might become homeless.

Tel: 0800 0355 775; Web: www.hyh.org.uk

Relate offer counselling to young people, and specialise in relationship troubles.

Tel: 0300 100 1234; Web: www.relate.org.uk